At Paws & Peculiars Pet Care, we’re committed to providing loving, reliable, and species-appropriate care for every kind of companion. To ensure the best experience for you and your pets, please review the following guidelines:

Pet Information & Safety:

• All pets must have a completed pet profile on file including:

  • Medical conditions or medications

  • Feeding and behavioural routines

  • Emergency contacts, vet details, and emergency requests

• Dogs must be collar/harness trained and be up to date on core vaccines

• Reactive or aggressive pets must be assessed and approved 

Scheduling & Cancellations:

• Bookings must be confirmed at least 24-48hrs in advance

• Any cancellations made within 24 hours of service may be subject to a cancellation fee

• Last minute services may be accepted when availability permits and are subject to a rush fee

Home visits & access:

• Please ensure we have reliable access to your home (key, lockbox, smart lock)

• Homes must be safe, tidy, and pet-proofed during our visits

• We are not responsible for property damage caused by pets while unsupervised

Exotic Animal Care:

• We welcome reptiles, amphibians, birds, and other exotic species

• Please provide detailed care instructions, heating/lighting needs, and feeding routines

• For uncommon or high-maintenance species, a pre-visit consultation may be required

Hygiene & Clean-up:

• We clean up after pets during walks and visits (litter, accidents, enclosures)

• Please provide cleaning supplies and extra litter/bedding if applicable

• For medical messes or infestations, an additional sanitation fee may apply

Payment Policies:

• Payments are due within 24hrs prior to service, refunds will be provided following our cancellation guidelines

• We accept cash or e-transfer

Our commitment:

• Your pets comfort, health, and happiness are our top priorities

• If requested, we provide daily updates via text or email with photos and notes

• If we notice anything unusual (illness, stress, behaviour changes) you will be notified immediately